When I got hired, the process began with a phone interview with HR. The second interview was with the Region Manager, and the final interview was with the District Manager who ultimately extended the offer. There were clear cut avenues for advancement which still exist in other divisions, but not so much in the South Central Division. (I was hired when the branch was part of the southeastern division.). Everyone was very friendly, and I developed great relationships that I still maintain today with some folks. The culture is that of team work and getting the customer taken care of. Customer Service is Paramount, and they are clearly looking for people who share theses values.