The process is a lot different now than it was in the past. i believe the company only hires through temp agencies at this point. They used to used Agilon, but do not any more. If you are able to get an interview I recommend focusing on customer service skills, as this is far more important for this role than technical knowledge (although you do need to be able to learn basic troubleshooting)

I interviewed with Oscar Robertson Solutions (Cincinnati, OH). There was a one to one interview, then a group interview. If you did well with these two interviews, then a quality/skills test was administered in addition to a background test. Focus should be on how you as an employee can make an impact and difference with this company. What unique skills can you bring to the table to make as an employee to make this company a fantastic company. The interview process was not easy by any chance. With my studying about the company and the skills that I have a got my job with the company and had an outstanding time working for this unique company.