Thank you for taking the time to post your review following your recent interview process. The comments contained therein are obviously very disappointing as this is far removed from our recruitment processes that we have in place and not up to our usual high standards – which we are very proud of. We have carried out an internal investigation and all candidates should have received feedback on their interview and assignment (prior to your post). In addition, you should have automatically received acknowledgement from our team of any assignment that you have submitted as we are aware of the hard work and investment candidates make with this part of the interview process. The length of our recruitment process is very much dependent on the business rather than one candidate as fairness and consistency for all candidates is very important to us; we do not fast track any candidates and we will ensure that we go back to recruiting managers to remind them of this should they be saying anything different. I am very sorry that you feel that your experience is different from our norm and it is disappointing for us to hear of this. When candidates are unsuccessful for a role, for whatever the reason, then we still want them to have had a positive experience of Owlstone and the great company that we are. Feedback is very important to us to help us develop and we are proud of our employee engagement results (above benchmark) and Glassdoor comments that demonstrate what a great place to work we are. That being said, we can always learn from feedback and would welcome you to reach out to Ali Jackson or Grace Rowley so that we can hear your experiences in more detail.

Thank you for your review. I am really sorry that this was your experience. I have looked into what has happened here and our applicant tracking system at the time was giving us difficulties and not sending out communications that we thought had been sent. This is no excuse and once we were aware of the issues we made sure that we reached out to every candidate individually. I have checked and we have emailed everyone that did a coding test (I am not sure if on this occasion our email went into your junk folder at all) as we appreciate the amount of time and effort that our talented candidates spend completing a set task and will always provide a response to candidates throughout our recruitment process. Since your experience, we have implemented a new applicant tracking system as we were having so many issues. Can I ask that you contact me directly so that I can send you across the feedback from your coding test if that would be of use to you? Once, again I am sorry that this was your experience, it is not reflective of our normal recruitment process and was unfortunately during a period where we were experiencing technical difficulties with our software. I wish you all the best with your career and hope to hear from you directly so that I can give you specific feedback if that would be of use.