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      Oxygen Technical Services

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      Entrevistas da empresa Oxygen Technical ServicesEntrevistas do cargo de IT Technical Support - Tier III da empresa Oxygen Technical ServicesEntrevista da empresa Oxygen Technical Services


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      Entrevista para IT Technical Support - Tier III

      14 de set. de 2021
      Candidato(a) sigiloso(a) à entrevista
      Winnipeg, MB
      Nenhuma oferta
      Experiência negativa
      Entrevista fácil

      Candidatura

      Candidatei-me online. O processo levou 2 semanas. Fui entrevistado pela Oxygen Technical Services (Winnipeg, MB) em set. de 2021

      Entrevista

      Initial contact was through email. When planning video interview was I asked for the job description. Was told to go find it on indeed. This was extremely rude and very unprofessional for any business to ask candidates to go away and figure it out as it is HRs role to provide this information. MS Teams interview made, initially missing MS teams invite link. Interviewer late 20 minutes. HR asked 'culture' questions about myself and how I would describe myself. IT personnel being replaced was present to confirm technical answers were correct. HR very aggressively asserted 'family' culture means working in an office with other people (during a global pandemic). Asked if all the work involved with this role could be done remotely or if it all requires in office. HR confirmed all the work can be done remotely but it would be better done in an office. HR could not substantiate this claim with evidence. At end of MS Teams interview (~70 minutes), was given a word doc with eight questions to answer within 15 minutes. Questions were all tier 1 grade for the tier 3 role. HR admits they have been meaning to make a proper document for this role for some time now.

      Perguntas de entrevista [9]

      Pergunta 1

      A user leaves for lunch and comes back to their mapped drives disconnected. What do you do?
      1 resposta

      Pergunta 2

      For each situation indicate whether you would use la shared mailbox, distribution list or regular mailbox in a Microsoft Office 365 Environment. a. Shared Mailbox b. Distribution List c. Regular Mailbox --- Human Resources account that multiple people need to access. Answer: (A) An email address that everyone in a department will need to have a copy of any mail that is sent to it. Answer: (B) A new user in the Human Resources department. Answer: (C) A departed user whose historical emails may still be needed, keeping in mind the company does not want to pay for any accounts not needed. Answer: (A) A receptionist’s only account that needs to be accessed by two other people. Answer: (A) or (C) Note: The last question HR is looking for people to say (C) however I reasoned why (A) is also valid which HR admits is true and said "I am not sure why we have that question as you are right A or C are both correct."
      Responder à pergunta

      Pergunta 3

      Which of the following are valid ways to refresh group policy on a user’s workstation? a. Gpupdate /force b. Policyupdate /force c. Reboot the computer d. A & C e. B & C
      1 resposta

      Pergunta 4

      In the process of troubleshooting a user who can’t get on the internet, you determine the IP address is 169.254.18.248. What is the significance of this information? a. It is a self-assigned IP b. It is a valid DHCP assigned IP address c. It doesn’t have access to the Internet d. A & C e. All of the above
      1 resposta

      Pergunta 5

      Which of the following are reasons why a company would use a VPN? a. Connect remote office networks together b. Encrypt information over the internet c. Connect remote users to the network d. A & C e. All of the above
      1 resposta

      Pergunta 6

      Why would you use a DHCP reservation on a printer? a. So the printer keeps the same IP address b. So multiple people can access the printer c. So it will work even when the network is down d. B & C e. All of the above
      1 resposta

      Pergunta 7

      When creating a new Active Directory user, why is it important to place the user in the correct OU? a. So the correct group policy settings are applied to the user b. It can help determine what location a user works at c. OUs are not for user accounts, only computer accounts d. A & B e. All of the above
      1 resposta

      Pergunta 8

      Your ticket queue currently has the following tickets in it: 1. A new user starting at a client in 7 days 2. A ticket from an executive assistant to a CEO needing access to his calendar 3. A request for access to an additional mailbox 4. A user reporting multiple people do not have access to their CRM site
      1 resposta

      Pergunta 9

      A client you support has recently been receiving CEO email scams. The emails are claiming to be from the CEO asking to start a wire transfer asap. On closer examination you notice the email address has the domain spelt wrong and the reply to address is completely different. This is a common scam, however, not all users are aware of it. Please write a paragraph or two which could be sent as an email to all the staff at the client warning about the scam and how to avoid it.
      Responder à pergunta