Short summary of your relevant customer service experience and why you left Why yo want to join the company Your expectation / understanding of the role you applied for Example of an excellent experience of customer service that you delivered Example of a challenge customer: situation and how you handled It Example of a situation where you needed to learn or adapt to a new system / software / task Problem solving questions: when you maybe identify a issue and how you resolved It Conflict Management: A conflict with another team member. Situation and how did you deal with it.