First interview was at a hiring event held in Chandler. Many people attended making this take a couple hours before you were able to actually be interviewed briefly by one of the many interviewers. The one I met with was nice and wanted to know about customer service experience and how and if I had ever dealt with customer concerns. Very brief interview, maybe 5-10 minutes then you are walked to the reception area where your hand is shaken and they tell you that you will hear back either phone or e-mail within the next week. Received the call within a week asking me back for a second round of interviews within a week. On the day of my second interview I had to wait almost an hour after my scheduled time to be called in for the interview. There were again many people waiting. Resumes were needed for both, and many people were not told this and has not brought them to the 2nd interview.