Process too about a month and a half total. First a phone interview which was about 30 minutes long. After a phone interview I was set up with the next interview the following week. At the face to face interview I was asked to describe a difficult situation in which a customer was irrairrate. This was very easy for me to answer since I had so much experience dealing with irrate customers from my previous employer.

Interview process consisted of 2 interviews and one shadowing session. Interview questions were pretty standard STAR structure. I interviewed in person with one supervisor while one other was on a video call.