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      Pearson

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      Buscas relacionadas: Avaliações da empresa Pearson | Vagas da empresa Pearson | Salários da empresa Pearson | Benefícios da empresa Pearson
      Entrevistas da empresa PearsonEntrevistas do cargo de Customer Service Specialist da empresa PearsonEntrevista da empresa Pearson


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      Entrevista para Customer Service Specialist

      29 de jun. de 2022
      Candidato(a) sigiloso(a) à entrevista
      Manchester, Inglaterra
      Nenhuma oferta
      Experiência negativa
      Entrevista difícil

      Candidatura

      Candidatei-me online. O processo levou 5 semanas. Fui entrevistado pela Pearson (Manchester, Inglaterra) em jun. de 2022

      Entrevista

      Initially saw on vacancy website and applied directly through Pearson. Three times Pearson messed up my application, from initially rejecting my application despite arranging an interview the day before only to be told it was a system error, then setting incorrect interview times and finally not contacting me when I was told to wait for a phone call by the END OF THE WEEK. I was not contact via email or phone for THREE WEEKS and had to email the recruiter myself TWICE in order to receive any answers about whether the interview was actually cancelled and to get a final update on the position. The response took a few days, it was short “we’ve decided not to progress your application any further” and lacked any genuine apology. It’s extremely unprofessional and disrespectful, I cannot recommend this lengthy process to anyone.

      Perguntas de entrevista [1]

      Pergunta 1

      Most questions consisted of “Name me a time when…” e.g. Name me a time when you had to work with a difficult person and what you did to overcome it?
      Responder à pergunta
      1

      Outras avaliações de entrevista de vagas de Customer Service Specialist da empresa Pearson

      Entrevista para Customer Service Specialist

      11 de fev. de 2025
      Candidato(a) sigiloso(a) à entrevista
      Nenhuma oferta
      Experiência positiva
      Entrevista com nível médio de dificuldade

      Candidatura

      Candidatei-me online. O processo levou 2 semanas. Fui entrevistado pela Pearson em fev. de 2025

      Entrevista

      Step 1: Invited to an informal teams meeting with recruiter. General questions about yourself, the company and your CV. No interview style questions. Step 2: Face-to-face interview in the office with higher ups. Really friendly staff ask General competency questions and will give prompt questions if you have missed something out. Ask general questions regarding the job description if you are happy with hybrid working etc. The competency questions are worded very formally but expect the same response. Step 3: Assessments via Teams. First part is to provide two replies to emails from customers. Second part is listening to an example call and pointing out what was good and bad about them, third part is a mock call, given some information about the customers issue just make sure they are happy and resolved at the end.

      Perguntas de entrevista [4]

      Pergunta 1

      Name a time you had to work with someone difficult and how you dealt with it?
      Responder à pergunta

      Pergunta 2

      Name a time you made a mistake and what you did to fix it?
      Responder à pergunta

      Pergunta 3

      Name a time you provided excellent customer service?
      Responder à pergunta

      Pergunta 4

      Name a time you felt empathy?
      Responder à pergunta

      Entrevista para Customer Service Specialist

      17 de out. de 2023
      Candidato(a) sigiloso(a) à entrevista
      Salfords, England
      Oferta recusada
      Experiência positiva
      Entrevista com nível médio de dificuldade

      Candidatura

      Candidatei-me online. O processo levou 2 semanas. Fui entrevistado pela Pearson (Salfords, England) em out. de 2023

      Entrevista

      2 rounds in total - First round is written test, role play and general interview, last for around 1 hour; Second round is competency-based questions, last for 30-40 mins. Interviewers are nice

      Perguntas de entrevista [1]

      Pergunta 1

      Understanding of the role and why joining Pearson
      Responder à pergunta

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