Perguntas de entrevista da empresa Penfold

Hi, Hope you had a nice weekend! I've just been using the App and I love it. But I'm very confused about how much I'll get from the government. I’m making a £400 contribution each month, how much will I get? Sorry my wife always says I'm rubbish at maths. Do you think paying £400 is enough? Is this the best option for me do you think? Thank you, Steve Context - For every personal contribution a customer makes into their pension, the government will top up their contributions with a 25% tax top up - We have a calculator page for customers to use to see how much they could be paying in. 2a) Write a response to the customer. 2b) If you would want to do any further investigation, follow up work to fix the issue, or if you just have a few comments please add a few bullet points

Hi there, I requested to transfer my pension with you and I’m fed up. I emailed you 2 weeks ago and you said it would come through last week. It still hasn’t come through and I haven’t heard anything else from you this is extremely frustrating Rachel Context - This customer asked us to transfer their pension from another pension provider, to their Penfold pension - When investigating, you find out that we shouldn’t have made any promises about when their transfer would be complete, as this is the responsibility of the other pension provider - The other provider has been a lot slower than we expected, but they did confirm 2 weeks ago that they had sent the money to us (we should have received this within 2 working days) Examples of what we could do next: email or call the other provider to ask where the money is, ask our payments team to look for the money 3a) Write a response to the customer. 3b) If you would want to do any further investigation, follow up work to fix the issue, or if you just have a few comments please add a few bullet points