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Thank you for bringing this to our attention. We sincerely apologize for the delay in communicating the status of your application. We understand the frustration this can cause, especially after completing a preliminary exercise and screening with us.
We receive a high volume of applications and while our initial questionnaires help shortlist qualified candidates, we've fallen short in providing timely updates on application status. Due to our thorough evaluation process, our turnaround time may not be as prompt and fast as we'd like for every open position that we hire for. Regardless of our internal process, your feedback highlights a critical area where we can provide a much better candidate experience. Given this, we've identified a need to improve our communication workflows.
As the HR Director, I want to assure you that we are taking your feedback seriously. We're actively reviewing our hiring process, looking at how best to streamline the communication workflows to ensure all applicants receive timely updates from us, especially after having gone through the preliminary stages of our hiring process.
We appreciate the time and effort you invested in our recruitment process. The pre-screening exercise is valuable, and we value your willingness to engage with it. We deeply regret not reciprocating that effort with clear communication and updates.
We are committed to providing a better candidate experience. Your open feedback is instrumental in this process. In our continuous strive to do better, we will work diligently to ensure our candidates have a positive experience throughout our hiring journey.
Thank you once again for sharing your feedback with us.
Yours sincerely,
Shasta Mangulabnan
Director of People Operations
