I completed the on-line application and personality test. I was then called by the manager within one week to setup an inperson interview. The interview took place in her office. She asked me questions to verify the information I had entered on my on-line application. I was given a tour of the PetsHotel and was allowed to speak with several of the people that worked in the back. The manager made sure I understood that the job was fun, but also a lot of work. I was offered the job, contingent upon passing a drug test.