I emailed a resume and cover letter to their 'Jobs' email, and received a response within a day or two that they indeed did want to talk to me. We managed to schedule a mutually acceptable appointment about a week and a half later. I met with four people total, in two different groups, each meeting taking about 45 minutes. All four were involved with operations and influential, ranging from line staff to the founder and director of the company. All were knowledgeable, polite, and fair. They did not make an offer because I did not have the specific experience that they felt they needed. Good company, good people.