First interview is with a recruiter, usual questions why you want to work there, why you’d be a good fit. Recruiter explains culture and environment and then a second interview with a store manager.
Perguntas de entrevista [1]
Pergunta 1
Tell me about a time, if you worked in a customer service related role, that you turned around a negative experience in to a positive one.
Candidatei-me pessoalmente. Fiz uma entrevista na empresa Philz Coffee.
Entrevista
Most questions were related to what if scenarios and how to delegate responsibility. Some questions about de-escalation. My interview was via zoom; however, it is not uncommon for interviews to be in person.
Fiz uma entrevista na empresa Philz Coffee (Sacramento, CA).
Entrevista
Talk to a recruiter for first interview (30 mins), then if the recruiter thinks you are a match for the store/team you are applying for then you get an email inviting you to a second interview with the store leader (gm) and if you score high then you will get the job offer.
Perguntas de entrevista [1]
Pergunta 1
Tell us about a time you had a conflict with someone at work and how did you navigate that?
The whole process was pretty straight forward. I was an internal hire, so I had an interview with the area lead over zoom. The whole process from application to offer took about 2 weeks if I remember correctly.