The interview process consisted of multiple rounds including a technical round followed by an HR discussion.
In the technical round, the discussion focused on:
Daily workflow and handling service requests (SR-based model)
Experience with reporting tools and CCL
Understanding of HDI (Health Data Intelligence) workflows
Handling automation for report scheduling (daily/weekly/monthly)
Approach to resolving client requirements outside assigned scope
Exposure to production support and troubleshooting
The HR round included:
Discussion on current role and responsibilities
Experience with ServiceNow-like ticketing systems
Relocation (WFO) expectations
Notice period and availability
Overall role expectations and growth opportunities
