The interview lasted about 40 min. I was asked about different scenarios which were mostly easy to answer. The one I struggled with was: you are manning the fitting room and a customer starts complaining to other customers about the queue. What will you do? I said that I would make the customers aware of the refund policy which meant that they could try items on at home and bring them back if they didn't fit. When I couldn't think of anymore she added that it is always a good idea to give the customers a time estimate -say for instance "Sorry about the wait. It should only be another 5 minutes. "Also if someone is only holding a coat make them aware that they can try it on in front of one of the shop mirrors. I liked that the interviewer helped me with the answers and it was more of a conversation than a grilling.