interviewer was by HR manager and had a copy of my CV, asked questions relating to my CV nothing major just about previous work, what i was doing in college and general interests then there was 2 questions asked in relation to the job then she talked about the job requirements, the shop itself and their reputation as it was the HQ how customer service is so important and how they would train me/employees and the pay scale and then she took what hours i was available, lasted around 20 mins or less, was very friendly and chatty wasn't an uncomfortable environment or nerve racking. asked for a copy of my passport and references. my references were called so you do need to have them.