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      Probe CX

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      Buscas relacionadas: Avaliações da empresa Probe CX | Vagas da empresa Probe CX | Salários da empresa Probe CX | Benefícios da empresa Probe CX
      Entrevistas da empresa Probe CXEntrevistas do cargo de Customer Service Agent da empresa Probe CXEntrevista da empresa Probe CX


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      Entrevista para Customer Service Agent

      22 de abr. de 2022
      Funcionário(a) sigiloso(a)
      Melbourne

      Outras avaliações de entrevista de vagas de Customer Service Agent da empresa Probe CX

      Entrevista para Customer Service Agent

      22 de abr. de 2026
      Candidato(a) sigiloso(a) à entrevista
      Nenhuma oferta
      Experiência negativa
      Entrevista fácil
      Oferta aceita
      Experiência positiva
      Entrevista com nível médio de dificuldade

      Candidatura

      Candidatei-me online. O processo levou 1 dia. Fui entrevistado pela Probe CX (Melbourne) em mar. de 2021

      Entrevista

      It is an online process. Lots of questions you would expect from a normal interviewer but done with automation software. Checking on your strengths and weaknesses. How would you deal with a difficult customer. etc.

      Perguntas de entrevista [1]

      Pergunta 1

      Automated psychological assessment process. Checking on your strengths and weaknesses. How would you deal with a difficult customer. etc.
      Responder à pergunta

      Candidatura

      Candidatei-me pessoalmente. O processo levou 1 semana. Fui entrevistado pela Probe CX em abr. de 2026

      Entrevista

      Interviewed by the trainer. Not sure why none of management not present. Unstructured questions. Started interview late. Irrelevant questioning and no proper feedback to decline saying answers are vague though asked in a candid manner.

      Entrevista para Customer Service Agent

      1 de ago. de 2022
      Candidato(a) sigiloso(a) à entrevista
      Melbourne
      Oferta recusada
      Experiência negativa
      Entrevista fácil

      Candidatura

      Candidatei-me por meio de uma agência de recrutamento. O processo levou 1 semana. Fui entrevistado pela Probe CX (Melbourne) em ago. de 2021

      Entrevista

      During one of the many lockdowns in Melbourne, I was "recommended" to apply at Probe by the staff at the Centrelink referred Job Service Provider. As part of their services to help me gain employment, they strongly encouraged me to apply for Probe. Given it was the 4th/5th lockdown, spending a year without work due to the pandemic, my insecurities took the better of me and thought it wouldn't hurt to apply. Probe was instantaneous with gaining me a phone interview, with many others, back to back, outlining the role and what to expect. In the interview, I didn't feel the pressure of having to prove myself, like I'd had with many other interviews during that time. In almost felt as if, the poor agent was trying to sell the role to me. That should have been the first red flag. They stressed more on availability and start times, when commitments like study, I said I'd be available 3 days a week. They outlined they would prefer FT workers, but casual positions require at least 4 full days in the office. Mind you, this was also an "essential" service, meaning there was no WFH options, with training and completing the work. The agent quickly went to the background check and said they'd provide me information and to send my application quickly. I'd already read reviews here and in other platforms, and within a few days, I withdrew my application. I do not need to outline the horrors and the woeful pay from other reviewers, that was nowhere near my old career, salary or qualifications. A few weeks later, the Department of Services gave me a capability interview and threatened to cut off my payments upon seeing I withdrew the application, as apparently "I had a good shot at it" and declining suitable employment was an offence. I outlined my medical history, my declining mental state and noted how unprofessional and inappropriate it was to coerce struggling people to apply for work like this just to meet your quotas/get more funding for your services. I ended up recommended a medical exemption for future payments, but fortunately ended up receiving a better job offer elsewhere soon after. Beware of these tactics, and companies that have to sell the job to you, instead of valuing your qualifications and skills. There is such a high turnover rate, they will take anyone and pry on people's desperations and insecurities. I feel for others who didn't have other options but I'm glad I stuck it out and avoided working here.

      Perguntas de entrevista [1]

      Pergunta 1

      How would you escalate x type of call, and who would you escalate it to.
      Responder à pergunta
      1