I originally applied for the position in late November/ early December. Within 24 hours I received the online assessment that included both a call center scenario test and an English/Math skills test. The call center scenario was fairly basic and if you pay attention and read the options carefully, you should be able to pass this with little issue. A word of advice when going through this assessment, use headphones, turn up your volume, and sit in a quiet room. You can easily miss a key piece of information which will impact how you do. The goal isn't necessarily to get through them quickly, it's to get through them in a sufficient amount of time while listening to your "customer". The English/Math assessment is a little more complicated. It takes into consideration your ability to define certain words, use the proper word in a sentence, calculate percentages, etc. Sometimes it comes down to weeding options out if you are not familiar with a word. Again, don't rush through this. You get plenty of time to complete this test.
After these two tests I received an offer to do a phone interview. I spoke with Julie who was amazing. Interviews are uncomfortable and I get extremely nervous, but Julie did such a great job setting my mind at ease. She was friendly and gave me a realistic expectation of the job, environment, and next steps.
Lastly, I had my in person interview. I prepared as best as I could by reading up on the Progressive website and Glassdoor. Although I felt ok, I was worried that I didn't answer all of the questions as best as I could. Again, I was thankful that I was provided with a realistic expectation of the work and what I would be facing in this position. I received a call two hours after my last interview indicating that they liked me and that we just needed to wait on my background check.
Today my background check came in and I got the call offering me the position! I have read reviews that indicate that people shouldn't bother if they don't have claims experience. I do not agree with this at all. I do not have claims experience, but I have other job experience that can translate into claims work. Tie your work and education into your answers. Prepare as best as you can and ultimately have a passion for the company. If you don't get through on the first try, don't give up.
