O processo levou 3 semanas. Fui entrevistado pela Progressive Insurance (Riverview, FL) em mai. de 2011
Entrevista
If they like your application then you complete an online test, then a phone interview and if you pass that you'll do an in person interview with two different managers & sit with a representative to listen to calls. The questions require 3 part answers; what was the situation? What action did you take? What was the outcome? You'll answer about 10 of these on your phone interview then about 15-20 during your in person interview. They want *specific* examples of situations you encountered. I left the interview confident I'd get an offer only to get a phone call saying they did not want to hire me because the managers reported they had a hard time getting answers out of me...which I honestly don't feel was the case. The atmosphere was very relaxed, most people in jeans/shorts & t-shirts. Everyone I came in contact with during the lengthy process was very nice, even the security! I don't feel like their judgment is on point, but it is what it is. My perception of the company as a whole has changed entirely.
Perguntas de entrevista [3]
Pergunta 1
Describe a time you handled a customer & your manager thought you could've handled the situation differently.
Candidatei-me online. Fiz uma entrevista na empresa Progressive Insurance.
Entrevista
I submitted my application and then got invited to complete a HireVue interview. It was about eight questions, all requiring STAR style responses. After I finished the interview, I received a rejection email. I honestly hate when companies play in people’s faces like this. What was the point of making me do an online interview if you already decided based on my resume? If you weren’t interested from the start, just say that. I have very little respect for companies that reject people through recorded online interviews, without ever allowing them to speak to a real person. It feels less like recruiting and more like a way to collect personal data our voices, our faces, without any real intention of moving forward.
Perguntas de entrevista [1]
Pergunta 1
Tell me about a time when a customer or individual told you no at first and you were able to convince him or her to say yes.
Fiz uma entrevista na empresa Progressive Insurance (Providence, RI).
Entrevista
Straight forward typical call center interview. Initial interview was a phone screening where the recruiter asked for a background description of my resume. Two days later I interviewed with a supervisor and hiring manager. Entire process took about 2 weeks to receive job offer.
Perguntas de entrevista [1]
Pergunta 1
Tell me about a time you were able to de-escalate a customer.
Fiz uma entrevista na empresa Progressive Insurance.
Entrevista
Recruiter was rude, emailed me an hour before my interview and asked if I was available right now. I quickly responded and said that I could be ready in 20 mins sighting that our original interview was not for another hour. Upon the interview he made a comment about not being able to drop everything and start the interview an hour early. I had inquired about a religion question and holidays that differ from normal US holidays and he said yeah that wouldn't really align with our values. I should have sued. He sighted on my after interview report that I didn't have the experience he was looking for (which was a lie).
