Online application form, followed by emails informing you that the hiring the manager is checking your application. If application is successful, you will be emailed with an invitation for a face to face interview and to ring them. I rang them and arranged a date on the days they had available. On the interview day, there were 6 others. Taken into a room, half of us had our face to face first and the other half complete an assessment on laptops which consisted of letter writing and 3 complaints scenarios. I did this first and then had a 30 minute face to face interview, fairly informal process.