First there's a small talk about the process of completing the writing test. how you prepare it and how you handle the stress and arrange it. second is a question about why you choose QED education. then is how will you deal with the condition when students and/or tutors complain to you about the class. and take your own examples of dealing with hard-dealing customers/improving students/service customers. Last is how you think about promotion, your idea of the current promotion style and how will you improve it.