My interview process consisted of: initial phone screen with a hiring manger, 30 min video interview with another Customer Success Manager, a 2 hr video interview with 4 people/30 mins each, and a 45 minute video interview with the Director of Customer Success. This is a thorough, comprehensive interview process. Qualtrics was very accommodating with scheduling, setting expectations, and moving quick. The interviewers were professional, transparent, and asked thought provoking questions. I felt very well assessed by the end. What didn't sit as well with me was the lack of diversity, both demographically and professionally from my interviewers. Specifically, they were all white, ex-consultants. Another area of concern was, when I was contacted on LinkedIn for the role, I was pitched for New York. This abruptly changed to Provo, UT midway through my interviews due to to a 'headcount' change; not the most pleasing news midway interviews.