Candidatei-me por meio de uma faculdade ou universidade. O processo levou 2 meses. Fui entrevistado pela Qualtrics (Provo, UT) em out. de 2019
Entrevista
I went through 3 rounds of video interviews with different members of the Customer Success team and was then invited to an onsite interview where I met with the head of Customer Success North America, the Global head of Customer Success and an individual contributor from a different department (Finance Team). I also had lunch with a member of the Customer Success team where we were able to have a more casual conversation about the day-to-day responsibilities of a customer success manager as well as talk about my background and why I was interested in the role. For the most part, it was a good interview experience. However, I had to be pretty proactive in following up with the HR team to find out about next steps at each stage. At one point my HR point of contact left on maternity leave and when I reached out I got an automated out-of-office response. Luckily, there were additional contacts I could reach out to, but based on the lack of communication during this time, I have a feeling my application fell through the cracks and had I not followed up, it may not have progressed to the next stage. Moral of the story, always follow up!
Perguntas de entrevista [1]
Pergunta 1
Imagine you are starting a taco truck business. Walk me through how you would go about this.
The process included interviews with a recruiter, the hiring manager, a peer, and a final round, where I answered questions about my reactions in client-facing situations under realistic professional pressure.
Candidatei-me online. Fiz uma entrevista na empresa Qualtrics (Sydney).
Entrevista
Interviewed for Sydney, CSM/CSMAssociate role.
Went through 3 rounds.
First round: With the recruiter, very lovely and asked standard questions
Second round: With a senior team member. This interview went well and they said with my experience, I'd be more aligned to the CSM (not assoc.) role.
Third round: With the manager, in-person. He was 20 mins late to collect me from the lobby before the interview started. He explained to me that the role has now changed and they're looking for someone technical. Within 15 mins of the interview, he told me I was not a right fit due to the role change.
Going from being told I would suit better to a senior role to then being rejected on the spot in an in-person interview was brutal. They really made my come in for an interview for a job that didn't exist. Truly dodged a bullet, good riddance.
Perguntas de entrevista [1]
Pergunta 1
Asked about technical experience, why qualtrics, tell me about yourself.
Recruiter interview then 4 rounds of interviews. Starts with hiring manager, then cross functional, then a values (TACOS) interview and finally an interview with the department leader. Mostly situational questions where they expect you to draw from examples about a time you did XYZ.
Perguntas de entrevista [1]
Pergunta 1
Please describe a piece of technology you know well and what it's used for.
