I never spoke to a human being, but the process was download an app and follow instructions to preloaded questions that required either a written responses or recorded answers. The questions were all very standard sales questions like "Sell Rackspace to me as if I were an executive of a company." and "Describe a time when you had a difficult customer and you were able to sell them." One question I personally found arrogant was the first question (which was a written response question): "How did you prepare for this interview?" I find this arrogant because it doesn't matter how I prepared for the interview, if I'm qualified and can do the task it shouldn't matter how much homework I've done on the company (which I still did anyway); this is the academic equivalent of being negatively graded on a test you would have aced solely because you didn't study the night before. For a technology company, they have some serious gaps in their logic. This was by far the most impersonal and lazy interview process I have experienced and will not recommend Rackspace to any company I sell moving forward. It is clear Rackspace has become big headed and will ostracize itself from talent and key players in the cloud technology industry soon; I also heard rumors and read online how quickly the culture there is changing for the worse and I'm glad I was able to experience what the rumors meant firsthand.