I was originally contacted on LinkedIn by a recruiter. They were courteous and typically responsive to any inquiries I had. The interview process, overall, took about a month due to the holidays at the time. I had multiple interviews and they were really committed to finding a position in the company that worked for me. The one interesting thing about Rackspace is that, if you have the right attitude, they will try and work with you as much as possible to find a position that suits you even if you end up not working out for what you want or what they originally pointed you towards. In my case, I didn't quite have the knowledge for what I -wanted-, but they were happy to work with me. Ultimately, I decided that instead of settling for less I would continue to work on my skill set and then perhaps contact them again in the future if I felt I was ready to give it another try. I was right at the last phase where they would fly me out to Texas for the final stage of the interview process, so I ultimately turned them down before I got past the last leg and into offer territory. For those applying for administrator positions, they do give you Break Fix tests while on the phone with someone. They're interested in how you troubleshoot issues and, if you're not used to being on the phone while someone is watching your every move, it can be fairly nerve wracking.