Case Question: A company without IT resources has had operators haphazardly acquire different tools and technology over a long period of time and can no longer sustain operations because of it. The company needs to bring a CRM tool in to replace all the random solutions that has been acquired and has hired redcloud to help them do so. 1. What are the phases of the project from assessment to delivery? 2. Specifically focus on assessment and detail out all the individual items you will consider.