Friendly/professional interviewers. Both Amy and Rachel made the whole process feel welcoming and well organised from start to finish. 1) Online application Applied with CV No cover letter required 2) Online assessment Included: Multiple-choice questions Written responses Video response scenarios Main focus: Customer service Problem-solving Communication Professional judgement Example scenarios: Prioritising jobs Handling customers Identifying pest risks 3) Telephone interview Short screening call discussing: Background Motivation for the role Understanding of pest control Driving and availability 4) First-stage virtual interview Panel interview with manager and HR via Google Meet. Topics included: CV walkthrough Why pest control Why Rentokil Competency questions: Teamwork Organisation Initiative Customer service Working under pressure 5) Field day / second-stage interview Half-day observational field experience with technicians. Included: Observing real customer visits Asking questions about the role Seeing day-to-day responsibilities Followed by: Face-to-face office interview Discussion about what was learned during the field day More competency/scenario questions

The whole interview process was straightforward and easy to follow, it began with a phone call from Amy, who is great to speak to and very informative, followed by a Google meet interview with John and Kerry who were able to explain the role further. Afterwards there is a field interview, I carried this out with Joe who although hasn't been doing the job for a very long period of time was very knowledgeable displaying the high quality training provided with Rentokil and gave great insight into day to day jobs that will be carried out, once we had done this he then took me for a face to face interview with John and Kerry. Everyone I spoke to throughout the process were very helpful and easy to speak to, overall the interview process was fantastic.