Hello there, We are sorry that you had a negative experience during our recruitment process for the Support Analyst role. It was not our intention to create a longer process nor to have the same questions asked. For this role specifically, we have re-vamped the process. We’ve learned from our mistakes and have created a more seamless experience. We appreciate your feedback and will do a better job of communicating a more concrete timeline and avoid duplication of questions. We wish you the best of luck in your future search! Thank you!