I was contacted the day after I submitted my resume. When I arrived I had to fill out an application prior to the interview. The interview itself felt a little disorganized. I met with one person and she was expecting a second person. He showed up 5 minutes into the interview and took over the interview - so I wasn't really sure who I was supposed to address. When the interview concluded I was told I could meet with the hiring manager, then told this person was on the phone and would call me later for a phone interview. I never did get a phone call.

Application with the basic information, knowledge test with questions about basic computer and networking terms and knowledge, interview with two or more people asking questions involving knowledge and customer service experiences and scenarios.