there was a phone interview and then an intense panel interview with different people asking quesitons. there was also a written portion of the interview. the tour of the facility was also actually part of the interview as they asked the tour guide what questions you asked. the process took a long time and there were many people interviewed. it was over a month from the date that i applied online until i was offered the position. after hiring as a trainee, there is an intense training program that culminates in a test for certification. the test must be passed in order to continue on with the company.

The interview questions are shared in the chat, which I appreciated. They were mainly questions about customer service and situational (“Tell me about a time when…”). The employees I interviewed with were engaged and genuinely seemed interested in my answers to their questions.