I was interviewed by the recruiter via phone for about 30 minutes, then I was invited to an interview on-premise. There, I interviewed first with the recruiter and then with the hiring manager. The hiring manager will try to scare you off a little bit, but stick to the script and talk about your experience and how you can be an asset to the company. I was given an offer about a week after my interview. They will ask you a lot about sales and cold-calling. As long as you stress that you are good on the phone, you should be good. I ended up declining the offer for another tech company with twice the pay, but my experience with SHI was positive.

Four step interview process, met with recruiter did screening call, then HR manager, then hiring manager, then finished with hiring manager and another manager. Was a good process but four separate meeting just to not get offered is a little much IMO.