I walked in and went to the receptionist and you tell her why you're there and then I received a "script" about how a call would be made with a customer on the other line. While I waited to be interviewed, I read over the paper as much as possible. Once I was called back, I was told to complete an assessment in which it would be like being on a call and you would fill in what they would tell you. Such as: name, number, policy number. I got a 16 and was told I did "great" so idk what the cut off is. But then we ran through the script and I was supper nervous and mispronounced words, but in the end everything was fine. I ended up being offered the job after the interview that day and chose my hours but they gave me the days.