Simple interview with 2 people, one generally asked the questions whilst other wrote down. Was advised it was a points based process. Felt at ease the lady asking most of the questions was very chatty and quick paced which I appreciated. At the end of the interview went onto the floor to do call listening, really important for someone who has not been in a contact center environment before to do this so they have an idea of what to expect. Job also requires standard background checks credit checks etc.

What interview process... The gent' who was meant to interview me was unavailable. A lady came to get me but she didn't introduce herself or ask me who I was and gestured me to follow her to a meeting room. She asked me to take a seat while she left and I thought she was going to get someone to interview me. She returned and started to talk about the role and I had to stop her because she still hadn't introduced herself or asked me who I was and I could have been in the wrong interview. Unbelievably she is a manager. I was asked to tell her a bit about myself and that was it, this was not expanded on at all. No questions were asked relating to the post or about the company, no questions about my experience, CV or career history, no questions at all. And that was it, my 45 minute interview which I had applied and prepared for fully was over in 15 minutes. My conclusion is that she had so many candidates to interview that it’s purely a numbers game. No notes were made either, so out of all of the candidates and interviewees how am I possibly going to be remembered. And how does the interviewer know if I am suitable for the post or suitable to look after their customers. They may as well just put names in a hat. It’s very clearly a call centre with the emphasis on quantity rather than providing a quality service, so the role is not a Customer Service one as advertised. If a manager or the company can't be bothered to hold a professional interview then this is not a company I wish to work for and I immediately withdrew my application. And if that’s how they treat interviewees, one can only imagine how they treat staff, residents and customers. I’d read all of the negative feedback and reviews and gave them the benefit of the doubt. I was genuinely interested in working for Sanctuary but this experience was shocking and spoke volumes, such a disappointment and waste of time. The worst interview ever. I hope this isn’t the standard across the group and UK.