Fully completed with HR over the phone, via e-mail, and a final interview through a Skype/Facetime-like app. There was one portion that was a virtual simulation of what it is like to be a Customer Service Rep where you had to sort of recall and enter in things that were said verbally, sort of as an aptitude test. When they say be sure to do it in a quiet place where you won't be distracted, they mean it.