After I had applied the phone call to set up an interview was pretty quick. First part of the interview process was an interview with the recruiter, he was understanding that I couldn't do a phone interview at the time he called, very simple scenario questions were asked (Tell me about a time were.... type of questions) then I as sat down with a current employee from the front line team and an associate from the technical specialist team. These were both a possible position I could have been in. We listened to some calls for a while to see how the call flow would go. Then after sometime I sat with a manager and did a role playing exercise where I was handed a scenario with some information about a product she would ask me about and I was to assist this customer. I was hired on the spot and went into my orientation soon afterwards.