The next step in the process for the Customer Success Manager role is a Panel Presentation to a customer outcomes team. First slide should be a brief 1–2-minute introduction of yourself, talk about the experience and skills in your background that best align to the Customer Success Manager role. Tell the story of your best example of where you helped a company in a successful journey/transition as it is aligned to the CSM role. Focus on conveying your experience, impact, and value. Items to consider:  Showcase account / customer / program experience  Business problem faced, outcome and value to the customer  Level of relationships established / trusted advisor status  Lessons learned We are looking for your ability to tell a story wrapped around our Customer Success Program. We will schedule the overall panel for 30 minutes.  The presentation along with the introduction should be delivered in no more than 15 mins.  The remaining time would be used for questions. The team will try to refrain from asking questions during your presentation. The entire 45 mins may not be needed. You will be hearing from our Talent team to schedule the panel.