My interview process at ServiceTitan was overall pleasant and smooth but still a bit challenging. A recruiter from their talent acquisition team messaged me on LinkedIn and we set up a quick phone screening for the next day (Thursday). That went pretty well- the recruiter was very helpful, kind and answered all of my questions. We set up a phone interview for the next day (Friday) with the director of customer support and that was a bit more difficult- he asked a lot of critical thinking questions that I had never been asked for in my life before. I felt like there was nothing I could have done to prepare better for it. I finally had my in person interview the following Thursday. The recruiter gave me an office tour and I met with a total of five people from the support team including the director of customer support, two support supervisors, and two senior customer support advocates in about 2.5 hours- that was probably the most intense interview I have ever had in my life but I realized ServiceTitan truly cares about brining in the right hire that will fit in with the culture. I got an offer the same day. Would I go through with it all over again? Definitely yes!

I currently only completed phase one of the process. It was challenging but I wouldn’t say too hard. They have you submit video of yourself and complete a few questions with a “sandbox” version of their CRM