Tell your background and work experience that you had in previous job. The interview is medium and you had to tell that you have a friend working in shopee they will br happy to hear that and you must check their social media to know how customer service interact with their customer

The interview process is a group format, consisting of one interviewer and three candidates. The questions are generally straightforward, covering topics like your reasons for a career change or why you applied for the role. You’ll be asked to introduce yourself and share specific examples of unique customer service experiences. As long as you answer honestly and prepare some past experiences to back up your points, you should be fine