Create a trial site and submit it to prove technical capabilities. Once submitted the hiring team lost my application and I had to restart process and raise support ticket with the team to get the interview scheduled

This interview process was quite organized and well managed. In the first email they sent after applying had a link to an online resources which contained lots of information such as; step by step interview process including estimated time, what the job will entail and expect, base salary (which I feel is quite low for what they are expecting you to do and manage, but that’s another topic), and how to prepare for the interviews. There are lots of tests to take and write including answering to a mock email inquiry by a customer in the application form. If your application gets picked up, then they ask you to answer yet another mock customer inquiry. The Life Story interview was great – the recruiter made me feel she genuinely wanted to find out what made me me, and who I am. For the technical interview, they provided a list of things to do in preparation (create a Shopify store of your own using free trial period, and perform several tasks, read up on help resources, and watch youtube videos) which I completed and then some more to be ready. I spent a whole week on preparation. They put you in a real life setting to see how you perform in this position, and so that you will see what to expect day to day in this position. They said to respond in “your own words”. There are three tasks they ask to complete; 1. Respond to two separate chats simultaneously, 2. Answer to an email inquiry, 3. Answer to a longer email inquiry. The mock customer questions were mostly well beyond the tasks they said to complete in preparation, and more complicated. After the first two tasks, they give you a constructive feedback that I found to be very thorough and useful. I’ve never received feedback from an interview that I could learn and take away with! Also, one comment I didn’t completely agree with, and I was able to bring up my point to the interviewer, which was great. They ask you to keep the feedback in mind when completing the next tasks. One thing I didn’t feel fair was that even though you are only able to create a trial version of the Shopify store which doesn’t have full features, at least half of the questions were on features that are NOT available in trial version. One of the feedback I received early on was to be more specific and provide detailed steps, but when you don’t have the feature available in front of you and actually see it, it’s impossible to write detailed steps. If you have to be detailed about something you don’t have access or don’t have, then you have to make up some bogus information/steps. As they said that this is real life simulation and they wanted me to respond as if I were responding to real customer, I didn’t want to make up something and provide the customer with steps that he/she can’t even follow. As they said to “use your own words” I didn’t think copy/pasting from a help documentation I found online was allowed. While I completely agree to be as detailed possible, they can’t expect to do so when they don’t provide the tools required to the candidates.