1- based on data recorded of receiving calls. 2- have a list of all tasks. 3- assess and identity the calls and classify by most urgent to least. 4- highlight the important based on urgency 4- consider the resources provided by the organization. 5- consider the satisfaction of the highest possible quantity of costumer without compromising the high quality. 6- set a deadline for projects to control you time. 7- be flexible and adaptable. 8- know when you need to cut task if needed.