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      SmartBear

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      Buscas relacionadas: Avaliações da empresa SmartBear | Vagas da empresa SmartBear | Salários da empresa SmartBear | Benefícios da empresa SmartBear
      Entrevistas da empresa SmartBearEntrevistas do cargo de Manager of Customer Success da empresa SmartBearEntrevista da empresa SmartBear


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      Entrevista para Manager of Customer Success

      24 de mar. de 2026
      Candidato(a) sigiloso(a) à entrevista
      Somerville, MA

      Outras avaliações de entrevista de vagas de Manager of Customer Success da empresa SmartBear

      Entrevista para Customer Success Manager

      27 de mar. de 2017
      Candidato(a) sigiloso(a) à entrevista
      Boston, MA
      Nenhuma oferta
      Nenhuma oferta
      Experiência negativa
      Entrevista com nível médio de dificuldade

      Candidatura

      Fiz uma entrevista na empresa SmartBear (Somerville, MA).

      Entrevista

      Standard online application. Received a response about 20 days after applying, which in my opinion is slow. Phone screen was pretty standard as well. Recruiter laid out the process fully, and made me aware they'd be sure to close the loop good or bad, which wasn't true. 18 days later, I finally met with the hiring manager after moving on in the process (we're now up to 37 days from application to step 2). After the call, never heard back from the recruiter, after a few follow up emails I removed myself from the process, 48 days after applying. Interviewed with the hiring manager

      Perguntas de entrevista [1]

      Pergunta 1

      How do you handle underperforming CSMs?
      Responder à pergunta
      Experiência negativa

      Candidatura

      Fiz uma entrevista na empresa SmartBear (Boston, MA).

      Entrevista

      The company seemed pretty interesting and the software sounded cool. Received an email pretty quickly after submitting application to set up a phone screen. Interviewer never called during the time we scheduled. I had to email him to get it rescheduled. He missed our second call as well. Have still not heard back and the position is still open so it seems like a disorganized mess over there right now.

      Perguntas de entrevista [1]

      Pergunta 1

      What time are you free for a phone interview?
      Responder à pergunta
      6
      avatar
      Resposta da empresa SmartBear
      9y
      Sincerest of apologies for this experience, we can certainly understand why you may have the perception of SmartBear being a bit disorganized. While it is no excuse, we were inundated with candidates for this particular position. To address the matter and ensure this doesn’t continue to happen we are shifting resources to ensure there are no further issues.

      Entrevista para Customer Success Manager

      20 de mar. de 2017
      Candidato(a) sigiloso(a) à entrevista
      Boston, MA
      Nenhuma oferta
      Experiência negativa
      Entrevista fácil

      Candidatura

      Candidatei-me online. O processo levou 2 semanas. Fiz uma entrevista na empresa SmartBear (Boston, MA).

      Entrevista

      I applied and heard back pretty immediately about a phone screen. I was then asked to come in for an in person interview but someone else from HR contacted me to set this up instead of the person I interviewed with. When I arrived the pro gal HR person wasn't there so I met with a 3rd individual. I interviewed with about 4 people and got positive feedback throughout the process. I was told I would hear back on Friday (my interview was Monday). I hadn't heard back by the Monday after was supposed to hear back so I sent an email to one of the three HR employees for an update. I've sent 3 emails and had no response and it's been over 2 weeks since I was supposed to hear back.

      Perguntas de entrevista [1]

      Pergunta 1

      About my prior experience.
      Responder à pergunta
      1
      avatar
      Resposta da empresa SmartBear
      9y
      Thank you for your follow up. We have contacted Talent Acquisition to identify this drop in communication and close the loop. We make a concerted effort to provide a streamlined, engaging experience for each candidate however hiccups do happen from time to time. The feedback is helpful for us to improve and thanks again for your interest in SmartBear.