Recruiter screening - Hiring manager interview - 30/60/90 day presentation to the hiring manager and directors. Since the very first interview I clarified that my experience as a Manager was for Technical Support and Customer Service teams, not Customer Success teams. Yet they made me go through three rounds of managing-customer-success-teams specific, which made the process very awkward to me. They ended up deciding that I was not a good fit for the position, but I think they knew since the beginning, if they wanted someone with the very specific experience of managing a Customer Success team.

I was interviewing for a Customer Success Manager role. First round was with the recruiter, it was super easy and I got an intstant answer to move foward to the hiring manager interview. Hiring manager interview was 30 mins, plus about a week to hear back. Third round, was 3 back to back interviews (Senior CSM, AM, and CS Director). These were straightforward getting to know you and "tell me about a time and situation" type questions. The final interview was the technical interview, and a vague prompt was provided (take the scenario and create a smartsheet solution, PowerPoint to show the solution etc.) They provided a week to learn and prepare, the tool is huge and there's so much open for interpretation. During the technical interview, you will be presenting the solution and ppt to the 'fake company' in the scenario, who will be asking questions and drilling you.