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      Entrevistas da empresa SmugMugEntrevistas do cargo de Customer Support Manager da empresa SmugMugEntrevista da empresa SmugMug


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      Entrevista para Customer Support Manager

      7 de out. de 2024
      Funcionário(a) sigiloso(a)
      Oferta aceita
      Experiência positiva

      Outras avaliações de entrevista de vagas de Customer Support Manager da empresa SmugMug

      Entrevista para Customer Support Manager

      17 de set. de 2024
      Candidato(a) sigiloso(a) à entrevista
      Nenhuma oferta
      Experiência negativa
      Entrevista fácil
      Entrevista com nível médio de dificuldade

      Candidatura

      Candidatei-me por meio de recrutador(a). Fiz uma entrevista na empresa SmugMug.

      Entrevista

      Structured interviews, several rounds with hiring manager, peer manager, cross functional contacts. Recruiters were responsive and I felt like I knew every step of the process and could ask any questions without fear.

      Perguntas de entrevista [1]

      Pergunta 1

      Tell me about a time you received feedback, and how did you handle it
      Responder à pergunta

      Candidatura

      Candidatei-me online. O processo levou 4 semanas. Fui entrevistado pela SmugMug em ago. de 2024

      Entrevista

      I started the interview process the first week of August. First a screener video call, then a video call with the hiring team, and then 4 additional interviews with various members of the team (same level or cross-functional). Things went well from my point of view during the interviews however the interview timeline started deviating from the promise that was made to me initially. I was originally communicated that they wanted the person for the position to start before the end of September for an onsite meeting with the greater team. Well, the 6 different interviews (technically 3 rounds but with 6 different people) started immediately to be spaced out a week apart. By the last interview, it was mid-September with no feasible way of an end-of-September start date like originally promised. There was no communication throughout the interviews that this potential start date had been pushed, which was a red flag to me. When I started to see the interviews were paced out a week apart I knew that either A. they were interviewing far too many candidates for the role or B. they weren't too serious with me as a candidate. Having a relatively long history as a hiring team contributor myself I usually try to wrap up candidates I want in a 2-week process not a 5-6 week one, red flag #1. Mind you I had availability daily however by the time I checked their interview scheduling calendar, dates were blacked out 6-7 days apart each time. Lastly, after my final interview on a Wednesday, they said I'd hear back the following week, that was another red flag as if I ever want to hire someone I don't even wait over a weekend to get back to them with a decision, I notify them by the eod Friday so they can give me a chance to think over the offer by Monyda. I believe they ultimately just kept me around over the weekend as a backup in lieu of waiting for someone they could get cheaper, unfortunately. I do wish the company the best and enjoyed my time with the 6 individuals however rightfully so I am disappointed with the outcome as after 6 weeks and having just recently been laid off, I genuinely needed and was hopeful for this role (which I communicated to them throughout the process). Frankly when interviewing with 6 different individuals over 6 weeks even if you feel you did your best during each interview, all it takes is for one person to be having a bad day for you to not get the offer. I think that may partially have been what happened here as well. I've asked the company for decision feedback (it's been over 24hour and I have not received anything back).

      Perguntas de entrevista [1]

      Pergunta 1

      Q: How do you stay informed about company progress and goals?
      1 resposta