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      Southwest Airlines

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      Buscas relacionadas: Avaliações da empresa Southwest Airlines | Vagas da empresa Southwest Airlines | Salários da empresa Southwest Airlines | Benefícios da empresa Southwest Airlines
      Entrevistas da empresa Southwest AirlinesEntrevistas do cargo de Customer Service Agent da empresa Southwest AirlinesEntrevista da empresa Southwest Airlines


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      Entrevista para Customer Service Agent

      23 de set. de 2011
      Funcionário(a) sigiloso(a)
      Oferta aceita
      Experiência neutra
      Entrevista difícil

      Candidatura

      Candidatei-me online. O processo levou 2 meses. Fui entrevistado pela Southwest Airlines em jul. de 2011

      Entrevista

      Job was advertised mid July, to which I applied. I was contacted by e-mail 1-2 days later to schedule a phone interview, though they could not accommodate a phone interview for another 2 days. Phone interview was informal, mostly questions about myself or my resume, and advised what my job would entail, including pay which was non negotiable (and very low.. faaaaar less than my previous job). The interviewer on the phone was very friendly and advised I had passed and will be scheduled for a face to face interview. The face to face interview was booked for 4 days later. The face to face interview was ok, 4 people interviewed and lots of general interview questions about my past jobs and about me, luckily I'd done my homework and expected what I would be asked. A week and a half later I received a call advising I had passed to the next step - background checks. They work with another company to do background checks, the company was easy to work with, but if you don't reply straight away they will bombard you with e-mails and calls until you do. There were also drug tests to do and later on fingerprinting once the background checks were complete. I was flown to Phoenix for fingerprinting, this was fun since you are getting sent to fly for free! Back within the same day, then generally it was a week later I was sent to the airport to get my airport badge and sign a few forms. It wasn't until 4 weeks later you are once again sent to Phoenix to finish your airport badge forms and a meet and greet other new hires from yours and other stations. My start date was a week after that, 2 months of playing the waiting game... wow, too long for some people, especially ones in desperate need of money asap. I heard and read a lot of people cannot wait this long for job processing and accept other jobs because they are far quicker in getting you started. I do wonder now if it was worth going through all this to work there, the employee culture they so proudly advertise may well be a lie, though it may just be that Southwest has just changed. At the moment I do not feel the work environment is as I've read. Since I've started I feel quite unwelcome and uncomfortable. Already I sense a lot of gossip within the station. Apparently its ok to get yelled at by a customer, yet they are renowned for putting employees before customers. If you make a mistake or don't do everything by the book, you can be terminated. Apparently they don't mind losing smart people, and there doesn't seem to be any leeway in making a mistake. Termination and warning letters is something they seem to like quoting. Wow I wonder how long I will stay here for...

      Perguntas de entrevista [5]

      Pergunta 1

      What was a time you helped a co-worker out at work?
      Responder à pergunta

      Pergunta 2

      How do you show your fun loving attitude at work?
      Responder à pergunta

      Pergunta 3

      What were your duties at your previous job?
      Responder à pergunta

      Pergunta 4

      Where do you see yourself in 5 years?
      Responder à pergunta

      Pergunta 5

      What was a time you used humor in the work environment?
      Responder à pergunta
      10

      Outras avaliações de entrevista de vagas de Customer Service Agent da empresa Southwest Airlines

      Entrevista para Customer Service Agent

      7 de jun. de 2024
      Funcionário(a) sigiloso(a)
      Phoenix, AZ
      Oferta aceita
      Experiência positiva
      Entrevista fácil

      Candidatura

      Candidatei-me online. Fiz uma entrevista na empresa Southwest Airlines (Phoenix, AZ).

      Entrevista

      The interview was a very casual meet and greet. Several HR employees were sitting at different tables casually asking questions to potential candidates. If the HR Rep was interested, he had you speak to another one of his colleagues. From that point, if they both gave you the thumbs up, you were drug tested and finger-printed on the spot. A job offer came within ten days of that first and only interview.

      Perguntas de entrevista [1]

      Pergunta 1

      What is your biggest weakness?
      Responder à pergunta
      1

      Entrevista para Customer Service Agent

      31 de ago. de 2023
      Funcionário(a) sigiloso(a)
      Fort Myers, FL
      Oferta aceita
      Experiência positiva
      Entrevista com nível médio de dificuldade

      Candidatura

      Candidatei-me online. Fiz uma entrevista na empresa Southwest Airlines (Fort Myers, FL).

      Entrevista

      Behavioral interview questions, know things about the company, have questions for the interviewer, smile smile smile. Have knowledge of the position expectations and qualifications. I would recommend STAR method answers and just be prepared and be yourself.

      Perguntas de entrevista [1]

      Pergunta 1

      Tell me about a time you went above and beyond for a customer?
      Responder à pergunta
      1

      Entrevista para Customer Service Agent

      13 de jun. de 2023
      Candidato(a) sigiloso(a) à entrevista
      Denver, CO
      Oferta recusada
      Experiência neutra
      Entrevista fácil

      Candidatura

      Candidatei-me por meio de recrutador(a). O processo levou 1 dia. Fui entrevistado pela Southwest Airlines (Denver, CO) em jun. de 2023

      Entrevista

      I had attended a hiring event and it was great, Southwest seems to be a great company. It took hours though, so if you plan on attending a hiring event held by Southwest, I'd plan a good 5 hours to be there. Show up dressed good, prepared for an interview. Take your resume.

      Perguntas de entrevista [1]

      Pergunta 1

      They ask you questions about how you'd react in situations where the customer is frustrated, yelling, etc., coworker disagreements, if a coworker is doing something wrong (how you would address them/ deal with it), and lastly why you're interested in the company.
      Responder à pergunta
      1