Applied and received an internship position for Summer 2017. 1. Submitted resume for review (can apply to as many positions as you want). 2. Contacted to submit a writing sample (prompt "Why Southwest?") was given only a few days to complete. 3. Phone interviewed. I received notice that I was in the running for four positions. Sometimes, they'll interview you for more than one position at a time if it falls under the same recruiter. I did two phone interviews- they were very straightforward and covered my resume/experience. 4. Contacted by phone to come to HQ in Dallas, Texas just a few weeks later. 5. The interview was very comfortable and straightforward. The recruiters were genuine. There are no "trick" questions and they don't drill you – it's more a conversation. I was interviewed by the recruiter who phone interviewed me and the SWA employee who would oversee my team. It seemed like they were most interested in seeing if I had the experience and if I would fit with the company culture. 6. Heard back the next day!