The interview process typically begins with an initial online application followed by a phone screen or video interview with a recruiter. During this stage, the recruiter asks general questions about your background, availability, and interest in the role. They may also present situational questions to assess your customer service skills. If you pass the initial screening, you're invited to a panel or in-person interview. This stage often includes: Behavioral questions using the STAR method (Situation, Task, Action, Result) Scenario-based questions to evaluate how you would handle difficult customers or fast-paced environments A brief overview of the company’s values and expectations for CSAs