Over the phone interview about 10-20 mins then if they like you, you move on to a group hiring event where you are interviewed by 1-2 Call center supervisors/Managers/Directors. You are generally offered the position on the spot if they like you and you pass a drug screening.

First round was on the phone. Second round in person. Haven't heard back yet, but it was just today. So i am still waiting to hear back. They were very friendly actually. So just waiting to hear back.