Candidatei-me pessoalmente. O processo levou 2 semanas. Fui entrevistado pela Spectrum (Maitland, FL) em jul. de 2017
Entrevista
2 supervisors ask you questions about tech experience and how you de escalate a customer . the questions are general question about i.t. it mostly customer service based. They will have the 2 sups asking a lot of question and they wont give you an answer before you are finished
Perguntas de entrevista [3]
Pergunta 1
how do you explain something complicated without making the customer feel bad.
Fiz uma entrevista na empresa Spectrum (Charlotte, NC).
Entrevista
It was a fairly straightforward process that started with a brief phone screening where they asked basic questions about my background and experience. After that, I had an in-person interview that focused on customer service scenarios, troubleshooting skills, and simple technical concepts. The overall process was smooth, well-organized, and not overly difficult.
Fiz uma entrevista na empresa Spectrum (Greensboro, NC).
Entrevista
Interview has multiple parts. Initial phone screen which is automated, zoom introductory interview, another phone screen which is not automated, and then final in person interview. They are pretty clear on what to expect once you actually are on the job.
Perguntas de entrevista [1]
Pergunta 1
Know steps to troubleshoot and basic knowledge of what a router and a modem is.
Fiz uma entrevista na empresa Spectrum (Ontario, CA).
Entrevista
They want to make sure you are a fast learner.
They’ll show you a picture of someone’s internet stats and have you interpret whether or not the service needs to be restored or not.
Perguntas de entrevista [1]
Pergunta 1
Did you have to help someone with technical difficulties? If so, what did you do to help them?