Applied online, did a test online, called in for an interview.... I did the screening and interview, and later get an email stating they were impressed with my qualifications, but found someone more suited for the customer service position. I’m very confused, I have over 9 years of call center experience and a Bachelors degree. Yet, they hire my friend who has a GED and hardly any call center experience. I thought I did great during the interview but I guess not. I guess they don’t hire based on quality and experience.

First round was on the phone. Second round in person. Haven't heard back yet, but it was just today. So i am still waiting to hear back. They were very friendly actually. So just waiting to hear back.