was simple process. 1. Recruiter reached out via email to schedule a video interview. 2. Confirmed appointment 3. During video interview they asked questions about customer service skills utilized in previous positions. A. What was a time you went above and beyond the call of duty? B. Explain a time you had to use multiple programs to be able to answer a question or complete a task? C. Describe a time in which you had to follow a step by step protocol. D. Describe a time when an coworker did not follow protocol. How did you handle that situation? E. The interviewer acted as a customer to roll play a situation that happens for inbound sales i e customer calls upset that internet is not working how would you turn it into a sale? It was pretty much run of the mill questions that you'd get from any other potential employers.